Terms and Conditions

Shopping Experience: NG Market aims to provide you with enjoyable one stop shopping experience. NG Market operates under certain rules and guidelines to ensure the safety and satisfaction of all customers.
Product Availability: NG Market always try to keep its shelves stocked with a wide variety of products ranging from fresh produce to food and non-food items, home appliances to garments and many more. However, product availability may vary due to factors beyond our reasonable control. We appreciate your understanding in such situations.
Pricing and Payments: We make every effort to ensure accurate and the best pricing. In the event of any pricing discrepancy, the price displayed at the checkout counter will prevail. NG Market accepts various payment methods such as cash, credit/debit cards and digital payment for your convenience.
Return and Refund: We want you to be satisfied with your purchases and services rendered from our side. If you have any issues with the product, please contact our customer service unit within a reasonable timeframe for assistance. We will do our best to resolve the matter promptly and offer a refund or exchange if justifiable.
Privacy and Data Protection: We take your privacy seriously. Any personal information disclosed during your shopping is treated with utmost care and in compliance with applicable laws. NG Market will no way provide your information to the third parties for marketing purposes without your prior consent.
Loyalty Programs and Promotions: MG market may offer loyalty programs and promotions to enhance your shopping experience. Please review the specific terms and conditions of these programs and promotions, as they may have additional rules and requirements.
Safety and Security: Your safety and the security within NG Market premises are of utmost importance to us. We have implemented measures to ensure a secure shopping environment, such as surveillance cameras and well trained staff. However, we encourage you to remain vigilant and report any suspicious activities to Customer Service Unit.
Changes to Terms and Conditions: NG Market reserves the right to modify these Terms and Conditions as and when required. Subsequent changes will be communicated to you through appropriate channels such as our website (www.ngmarketnepal.com) and in-store signage.
Thank you for choosing NG Market! If you have any further queries or need assistance, please feel free to contact us. Happy shopping!